Cancellation policy

General Terms and Conditions (AGB)

1 Prices, conclusion of contract, shipping costs, retention of title

Prices

All prices mentioned in this Internet shop include the legal value added tax. The prices refer to the articles shown according to the description, but not to the content, accessories and decoration.

Only in the case of cross-border delivery can you have to pay further taxes (e.g. in the case of an intra-Community acquisition) and/or duties (e.g. customs duties) in individual cases, but not to the seller, but to the customs or tax authorities responsible there.

As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify the seller and the carrier of any complaints as soon as possible.

Your warranty claims remain unaffected by this. If you are a consumer, the risk of accidental loss and accidental deterioration of the goods sold during shipment shall not pass to you until the goods are handed over to you, irrespective of whether the shipment is insured or uninsured.

Conclusion of a contract

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue.

By clicking on the button "Send order" you place a binding order for the goods contained in the shopping cart. The seller reserves the right to accept the offer only if the product is available. The confirmation of the receipt of the order follows immediately after sending the order and does not constitute an acceptance of the contract. We accept your order, if necessary, by prompt delivery of the goods.

Shipping costs

The shipping costs incurred within Germany are not included in the purchase price, they are shown separately during the ordering process and are to be borne by you additionally.

The resulting shipping costs to EU countries are not included in the purchase price they are shown separately in the course of the ordering process and are to be borne by you in addition.

The resulting shipping costs to non-EU countries are not included in the purchase price they are shown separately in the course of the ordering process and are to be borne by you in addition.

Retention of title

The goods remain our property until full payment has been made.

2 Cancellation Policy

Right of withdrawal

You have the right to cancel the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.  To exercise the right of withdrawal, you must inform us - Stevia Group, Krohstr. 4, 50968 Köln, Germany, Telefon: +49 (0)221 - 39780 292, Email: info @ stevia-group.com - of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us,

Stevia Group, Krohstr. 4, 50968 Köln, Germany, Telefon: +49 (0)221 - 39780 292, Email: info @ stevia-group.com

without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You bear the costs of returning the goods in Germany. You bear the costs of returning the goods outside Germany.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature extinction of the right of withdrawal

The right of withdrawal does not apply to contracts

- the supply of goods made to the consumer’s specifications or clearly personalised.

The right of withdrawal expires prematurely in contracts

- the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

- the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

To

Stevia Group

Krohstr. 4

50968 Köln

Deutschland/Germany

E-mail: info @ stevia-group.com

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*):

Ordered on (*) ___________________________________________: 

Received on (*) ___________________________________________: 

Name of the consumer(s)___________________________________________: 

Address of the consumer(s)___________________________________________: 

Date ___________________________________________: 

Signature of consumer(s)

 [If revocation is not sent by e-mail]

(*) Delete as appropriate.

3 Warranty

Despite extensive controls, it cannot be completely ruled out that our products may be defective. In this case, we will, within the two-year warranty period at your option, arrange for a repair (rectification) free of charge for you or the delivery of defect-free goods (subsequent delivery) as part of the subsequent performance. If this measure remains unsuccessful, you can withdraw from the purchase contract and or reduce the purchase price.

4 Copyright, bank details, provider identification

Copyright

We point out that all our illustrations and photos are produced with high expenditure and are subject exclusively to our copyright. Please understand, therefore, that we reserve the right to pursue any misdemeanour legally.

Bank Details

STEVIA GROUP

Bank: Deutsche Bank

IBAN: DE69370700240570050500

BIC/SWIFT-Code: DEUTDEDBKOE

Provider identification:

Stevia Group

Krohstr. 4

50968 Köln

Deutschland/Germany

Telefon: ++49 0 – 221 – 39780 292

Email: info @ stevia-group.com

VAT No.: DE815083209

Status: Feb. 2023